Frequently Asked Questions

How do I locate my account number?

Click here to see how to find your account number.

How long will it take for my product to arrive?

Your products are typically shipped out from our warehouse the day after your order. The majority of our shipments are sent via USPS Priority Mail while a small number of packages are sent via UPS. The average time shipments take to arrive is 5-10 days.

How can I introduce a new product?

We are looking for products that can be made by our disabled workers and sold through our website. If you have any ideas, please contact us by phone or email to share your creativity and join our mission. Remuneration for any used contributions will be discussed further.

How can I find out about a franchise opportunity or partnership?

We are constantly looking for ways to expand our community impact by serving and employing more individuals with disabilities. If you are interested in joining in this mission, please contact us at our home office number, (877) 275-7317, or via email for more information.

What is your Do Not Call policy?

We comply with all laws and regulations and are committed to protecting and respecting a consumer's rights to privacy. If you would like to be added to our internal 'Do Not Call' list, you can do so by filling out and submitting our online 'Do Not Call' form. You may also view our Do Not Call policy.

Are you going to share my information with anyone else?

At American Helping Hands your privacy is one of our most important concerns. For this reason, we have a very straight-forward privacy policy.

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If you have any trouble navigating our website, need help with an existing order, or want to order products, please call our customer service center toll-free at 1-877-275-7317 or email us at